How does it work?
For patients
Download the app
Register in our app
Speak to your doctor about your health problem
Get your advice, sick leave, prescription, and referral.
By using our app, you can consult with your own doctor that knows you from the comfort of your home. (If they are not part of our network yet, you can invite them in our app!).
If your doctor is not available or not yet part of our network, you can select a doctor based on different criteria:
As a patient, you do not pay for the teleconsultation. And for the medical services: as a public insured patient, your insurance will pay your doctor directly. As a privately insured patient, you will receive a bill from your doctor just like as if you saw the doctor in person.
We currently offer the following medical specialties:
Fill out our health condition questionnaire prior to your appointment. The benefits are:
If you would like to hand any medical documentation to your doctor, you can do so by uploading documents in our app.
Your data and video call adhere to the highest standards of security to make sure your medical information is secure.
- You can book appointments with general practitioners, dermatologists, and with pediatricians for your kids.
- During your appointment, you can get medical advice on your health condition, receive an electronic prescription, get a referral to specialist and obtain a sick leave
- Once you have an established relationship with your doctor and have gotten a prescription through our platform, you can request a refill in the app without requiring a video call.
You simply book an appointment in our app, and you can discuss everything with your doctor in the video call.
We are working on expanding the profile as we are growing. So far, we offer general medicine, dermatology, and pediatrics.
We are also launching a weight loss program that is based on the latest research. One of its most compelling features is that the weight loss will be sustainable. Stay tuned for updates!
Of course, you can use our services with any public or private insurance.
No, the service is free for you. The doctors will bill the public insurances and will bill the patients with private insurances directly who then can get the amount reimbursed by their insurance – it is just like going to the doctor’s office in person.
You can search for an appointment by selecting the desired time frame in the filter to see which doctors are available. There are also other filters that let you specify the proximity of the doctors practice, additional qualifications, and gender.
You change the appointment by going to “My calls” in the bottom panel (right next to the FAQ section), and then select “Cancel appointment” for the respective appointment. Please do this as early as possible once you know for sure that you will not be able to make the appointment.
You can change the appointment up to 15 minutes before the start of your appointment. After that it will be marked as “missed appointment.”
This will be registered as a “missed appointment.” Do not worry, this can happen to anyone. However, please make sure to remember your appointment next time, your doctor reserved the time slot just for you. To help you remember it, please make sure you have the notifications turned on (see next question).
Go to My Profile in the bottom panel of the app, right next to the FAQ. Then go to settings. There you can adjust all notifications.
You can choose any doctor in our network simply by booking an appointment with that doctor. Please also see question below “My doctor is not in your network, what can I do?”.
If you would like to speak to a specific doctor that is not yet part of our network, you can invite the doctor in our app. Go to book a video call using the bottom left button, and then scroll down until you see “Invite my doctor.” You can invite him/her by entering their name and email address.
You get a notification through the app if you have it set up. Please also see “How do I turn on my notifications to get reminded about a video call?”
You go to “My Calls” in the bottom panel or click on the push notification on your phone 15 min prior. Also, when you open the app, you will get a prompt 15min prior to your all in the dashboard.
Yes, of course.
That is not a problem. Filling out the details is optional. It is however helpful for the doctor to see all the necessary information together and right away to give you the best treatment.
If you are sure that you received the prescription for a medication through telehealth but you do not see it on the list, please contact us using the form below.
Only the doctor that you choose is able to see the info you enter about your health conditions. You may omit this information and book the appointment without entering any information. If you agree at the end of the booking process, that doctor will also be able to access your electronic patient files. However, that is your choice that you can make with every appointment.
